Samsung suspends sales of the Galaxy Note 7

Despite having counted up to 400,000 pre – sale orders only in their country of origin within 10 days, the latest flagship of Samsung, the phone Galaxy Note 7 , suffered today a significant calamity after the South Korean firm confirmed that some of its models have caught fire because of a defect in the battery and announced the suspension of its sales .

Known brand tried to mitigate the extent of the problem and said he had only detected the error in 24 appliances Million you scanned, but offered to replace with a new phone buyers Galaxy Note 7, which went on sale last August 19.

A representative of technological emporium had admitted the existence of this error to the Yonhap news agency and said that “the most important is the safety of our customers, we do not disappoint them.”

According to the same representative, the number of devices affected by this defect only represented 0.1% of sales. “The problem can be solved simply by changing it but the battery will provide convincing measures to our customers,” he added.

Samsung began several days ago an investigation into what happened, suspended sales of this model in South Korea last day 29 and decided to delay marketing in countries like Britain, France and the United States.

“You have to cut this root, right now. The last thing we would want is that the name of Samsung should be associated with internet to the explosion of a battery or someone got hurt , ” said Bryan Ma , an analyst at IDC, the agency Reuters.

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According to South Korean media the first case of this kind became known last day 24 when a user posted a photo of a Samsung completely burned in an internet forum. Complaints on social networking sites have multiplied in recent days, always stressing that the unit began burning spontaneously while they proceeded to recharge.

Indeed, the battery and the speed of recharge were two of the main attractions of the Galaxy Note 7 and perhaps one of the origins of this error, as one of the manufacturers said the newspaper The Chosunilbo.

“The quick recharge it generates more heat than conventional load and is a significant pressure to the battery,” he said.

Galaxy batteries are manufactured by a subsidiary of the same company and other Chinese companies.

This romp is a significant setback for the South Korean brand just as its smartphone division had regained primacy with impressive sales of Galaxy S7 ,which now exceeds 26 million units, overtaking expected to confirm the introduction of the Galaxy Note 7 anticipating the release of the iPhone in July.

South Korean authorities have already demanded an official explanation from the company stressing a battery failure is a “critical defect” to local regulations.

Samsung research

The company is conducting a full investigation and the sooner will share the findings, as reported by Daniel, the Online Technical Support Service Samsung.

It has also ensured that Samsung is fully committed to providing products of the highest quality to its consumers and the guarantee of Samsung products is two years from the date of purchase.

Daniel explained that as the end of the detailed study that Samsung is making the results will be published in its official media , the Twitter account:@SamsungResponde and on the website .

Although it has not been able to facilitate the time it will take the investigation , yes confirming that is already taking place and that as they become available will be made public.

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