Chatbots Vs. Conversational AI What’s the Difference?

Chatbots and Conversational AI are tools that act as basic solutions for increasing engagement or developing long-lasting relationships with their customers or employees by reducing service costs.

Though there is a significant difference between a Chatbot and Conversational AI? Here one question which arises in our minds is which of the two technologies is best suited to support your company goals? Chatbots & Conversational AI both are used as interchangeable tools. Firstly we will discuss the difference between both of them.

Comparison between Chatbot and Conversational AI?

Chatbots are computer applications that change human conversations to improve customers’ experience. Some use Artificial Intelligence & Natural language Processing (NLP); these techniques are used to understand users’ questions from pre-written responses.

Read Also: 10 Ways Chatbots Are Revolutionizing Customer Service

Conversational AI is a much broader term for AI-based communication tools, it includes chatbots and virtual assistants. This platform requires different technologies like Deep Learning and Natural Language Processing(NLP). It revises human interactions and delivers intelligent conversational flows.

What is a chatbot platform?

Rule-based and AI chatbots are two types of chatbot platforms that are used today.

Rule-based chatbots

This is also known as script-based chatbots, it is used for giving answers which are frequently asked(FAQs) or to address basic customer queries by using message apps or website chat interfaces. This is the main type of chatbot which is used in the market.

Rule-based chatbots work according to predefined rules where users must choose from various options to find the information they are trying to get. Therefore, they can’t give answers about options that are beyond the limit of their programming.

AI Chatbots

Artificial intelligence (AI) is based on chatbots which use natural language or machine learning to determine their context. As compared to rule-based chatbots, which are limited to dealing with queries, AI chatbots can learn awareness from user interactions and then give responses to many complex questions in a human-like manner.

What is a Conversational AI platform?

Conversational AI acts as a branch of Artificial Intelligence technologies that depend on Natural Language Processing, Deep Machine Learning to analyze & give responses to make speech better and put texts in a human-like way. It simply puts conversational AI to direct the action of a chatbot or a virtual assistant.

Just like chatbots, Conversational AI is capable of performing more complex tasks like:

• It checks large volumes of structured & unstructured data sets.
• It automates routine administrative tasks.
• It checks patterns in the form of user queries by using intelligent search.

Conversational AI, platforms such as Galvia, are something different from ordinary chatbots. It deals with cancellation, upgrading, reminders, etc. It gives their employees the freedom to focus on more high-level things.

Relation between Chatbots and Conversational AI.

After going through the above discussion, it is evident that Chatbots are a type of Conversational AI technology, but not all chatbots use Conversational AI. Traditional systems of rule-based chatbots can perform a limited number of pre-determined tasks and are not used as per Conversational AI.

Conversational AI extends chatbots’ ability to understand human language more effectively to provide better interactions.

Getting Started

As changes in Artificial Intelligence, Machine Learning, and Conversational AI involve different suggestions. When we depend on a Conversational AI solution provider to build tailored AI-powered chatbots to deliver hyper-personalized conversations.

Companies Which Are Switching to Conversational AI

The latest technologies are always the first choice of businesses to reduce their operating costs and provide a better customer experience. Conversational AI offers many benefits that regulate chatbots.

Read Also: The Future Of Chatbots: Advancements & Trends To Watch Out For

With the development of large language models like GPT-3, it is becoming easier and speeding up the use of conversational AI in different businesses. By providing a human-like conversational experience, conversational AI can be used to better automate a variety of tasks. This frees up time for customer support agents, helping others to complete repetitive tasks.

The future is Conversational

Chatbots & Conversational AI are having similar concepts, but the two are not interchangeable. It is important to know about the difference between chatbot vs. conversational AI, to make an immediate decision.

Chatbots can provide automated text-based communication between you and your customer.  This makes you able to deal with your task faster.

Conversational AI can do all of this and more. This ability to better understand sentiment and context enables it to provide more relevant information for customers. It can offer customers a more satisfactory human-like way and can be deployed across all communication channels which includes webchat, instant messages and telecommunications.